I had booked a cake delivery from fern and patels application for 8th Aug, i paid inr 49 extra for express delivery, later on 8th aug, i was informed they can’t deliver the cake by 3 pm due to no power supply and cake will be delivered by 6 pm. Cake was not delivered by 6 pm and i raised several queries through mobile app and even over phone, but got no response, about 7:25 pm i got message that delivery attempt failed, by the delivery boy due to insufficient address, but that is not true because they had delivered to same address before also, at the same time delivery boy didnt even call to confirm the address or tried to find it, when i called the delivery boy phone it was coming switched off, i raised several queries and over phone also, i was told it will be tried to deliver again but no delivery was done, and all my queries and complaints were closed without any response. Now i am being forced to accept the cake after the birthday is already passed, they are not ready to do refund.
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