Ferns N Petals — Cake ordered ..paid money,,not delivered ,,when called they told cake is not even made

Address:	689501
Website:	www.fnp.com

Not Delivered...When called they told cake is not yet made
I had ordered cake for my baby's 1st birtday party. We decided to celebrate in orphanage.. So for the party lot of kids are there . For the kids I ordered a cake of baby animals, So that kids will enjoy and they will be happy. For my safety I asked the online customer agent that will u arrive at he locatiopn at correct time or not.. I even crosschecked with the pincode tooo. They promise they will. After that i given the details they only booked and they send the details. I got mail confirmation. message confirmation and i paid the amount too.
On the coming days they send me message that.. ur cake will be delivered between 11am to 5 pm.Everything went quite normal...

The kids were waiting ..guest were waiting, , , we the family, our friends our guests and my birthdya girl eveyone was waiting... But no...the cake is not delivered ...time is too late kids needs to be back, , I just said the reasons like...cake will come now..its on the way...it will come in 5 min..but noo...cake doesnt come...when i called the agent they are saying the cake is not deliverable at that position ...I become angry and i asked all are waiting, , then why cant u says this before..by seeing the little ones face i again called them and asked them to bring the cake at any major point then i will collect it ...then they said for bringing We dont even made any cake...

You tell what should i tell to them?
i dont have any anser to the kids
Orphanage Authorities asked me are you playing any pranks to them?

We were insulted infront of the crowd...U cant even imagine the scene..We stand as big zero ..the curse o f the kids stil exist in my ears..
.it's all happened of cheating company called ferns n petals...

If you cant deliver why are you said yes..why did u took the order... y did u take t money ..y did u sent message that it will be delivered...If you cant deliver then why cant u give message "sry cake cant be delivered atleast a 30min before..

After 3 days also no one had called us to say sorry for this mistake..and they simply kept our money tooo ...

Ordere no: 1200332

I beg u all ...please dont believe in ferns N petal...From my case I understood that they are just clear cheaters..fraud..skunk..swindler...dodger