Ferns N Petals — Cancelled order not refunded

Ferns N Petals — Cancelled order not refunded

R rajasekar.viswanathan from Chennai, Tamil Nadu May 25, 2021 May 29, 2021 This thread was updated on May 29, 2021

Sir, I have ordered cake through ferns N petals official website through online on Saturday (22-May-2021). Later I found cakes available in local bakery and attempted to cancel the order. There is no option to cancel via online hence tried to reach customer care and sent emails to cancel it. The next day(23-may-2021) one guy called and asked for the location and I replied, the order requested for cancelling. I requested him for cancelling it and arrange for refund. He accepted and confirmed that it will communicated to respective team. Later I received email saying the customer refused to take the order which is not true. Order no# 2490485 Amount - Rs 867/- inclusive delivery charge Ticket reference ID[protected] Please do the needful and arrange for refund. Thanks, Rajasekar [protected] +1 photos Was this information helpful? No (0) Yes (0)
Ferns N Petals customer support has been notified about the posted complaint. May 29, 2021 Updated by rajasekar.viswanathan After reaching customer care, they are trying to give wrong update They didn't execute my cancel request sent on 22-may instead they are trying to frame by giving wrong updates such that order was refused by myself. It is totally framing action for not accepting the gap in your end. Question to be answered: Why the cancel request ticket not completed? Why didn't they cancel my order? Who attempted to deliver the order on 23 may? Do they have proof any delivery boy attempted a delivery? Evidence attached for request sent on 22-may itself
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