Ferns N Petals — Charged money but product not delivered

Address:

Mohali, Punjab

This is to bring to your notice that I had placed an online order of Pure delight Regular & greeting card; paid by me through payment gateway on your website vide invoice no. 16390479. I was traveling out of country and this greeting was for a special occasion in my absence (my wife’s birthday). All supporting’s attached. On my return from overseas, I realized the following which had ruined the occasion and of course shows quality of FnP products. I wasted my money and occasion while dealing with Ferns n Petals. I am sure local flower vendors do much better job than this so called organized company. 1. Roses received were definitely not fresh at all. It appeared as if these flowers are 3-4 days old. 2. Glass vase with the bouquet is absolutely different from shown in picture. It is a piece of poor quality, shabby looking vase. 3. Though, I had paid for a greeting card but there was no greeting card handed over at the time of delivery. FnP has duped me by charging Rs.149/- and not delivered the ordered product. I am asking for resolution and refund for non-delivered product and getting lame responses from them. Please read below:- From: FNP Support [mailto:[protected]@fnp.com] Sent: Thursday, August 27, 2015 8:46 PM To: [protected]@ethoswatches.com Subject: Re: [##671492##] Worst experience with FnP Dear Mr. Saxena, Thank you for contacting Ferns N Petals. This is in reference to your order number: OR[protected]. we apologize for the inconvenience caused to you. Kindly note, complaints against perishable products is accounted, only if registered within 24 hrs of the day of product delivery. We value your relationship with us and assure you, the best of our services in future. For any further assistance / queries, please call us on (+[protected] and we would be happy to assist you. Regards, Harneet K. Ferns N Petals - Support Team