Ferns N Petals — Cheating

Address:	New Delhi, Delhi, 110085
Website:	www.fnp.com

I would like to mention that Ferns and Petals has cheated on me twice. They made false commitments and they dont even care. I placed the order on 14th Feb for a delivery and i called the customer service to confirm. They mentioned that they will deliver it by 9pm and then i made the payment online. When i called that person next day i got to know that the package was not delivered and i never received any call from Ferns and Petals that they were not able to deliver the package. It was so embarassing to hear and when i called the customer service they said that they were not able to deliver and i asked for the refund. I received the confirmation email that the order is been cancelled and refund will reflect in 5-7 business days. I also write the email to them regarding the same and then i received a reply on 18th Feb that as a apology gesture they will deliver 12 red roses and cadbury choclate box next day however that also never happened and i have to feel embarass again in front of that person. Today i called the customer service again to check the status of the refund and also to complaint about not delivery of complimantry gift. The representative mohit said that they never sent any email to me regarding this. This is so much frustrating and they made me realize that it was my mistake to place the order with them.

Gagan Goel
Order Number : OR[protected]