Ferns N Petals — chocolate cake

Address:	Thane, Maharashtra, 400604
Website:	www.fnp.com

I ordered a cake, chocolates along with greeting card for my sister in law, all 3 items were delivered but the cake was not eatable and bread of cake was rotten, it tasted sour and was of no use.
This ruined the occasion of her birthday completely.
I have never expceted such a carelessness from a reputed name like ferns n petals
However, it was more disappointing when they responded to my complaint.
It was unacceptable what their representative told me, they guys said that i should have stored the rotten cake in my refrigerator or anywhere so that after 2-3 days their team would come and inspect the quality of cake, surprisingly i found that the life span of a chocolate cake is 1-2 days.
Let me know who stores rotten cake in their refrigerator or anywhere in home for 2 days, just in a hope that he will get refund of hardly rs 600-700.
I really found their policy unacceptable, where they don’t mention these things on website or don’t bring this to their customer’s notice while receiving order and later on after 2-3 days of delivery they say that i should have asked my sister-in-law to keep the rotten cake for 2-3 days in her home with a hope that they might inspect it.
As far as i understand, if it had not rotten at the time of delivery it would have rotten after such a long period. So what would they inspect.
And after a long cnoversation their representative offered me a 20% discount coupon on my next purchase as comepensation, how mean?
When i asked them to take an appropirate action they said that they cannot do anything without having the samlpe of the cake, i could have understood this if they had mentioned this condition earlier. But after 2-3 days it is not expected of any customer to store a rotten cake in his/her home.

I was a regular customer of their website but i found it really surprising that they don’t even bother what happens to their customers, when their events gets ruined just because of their unresponsible devilery partner, who even didnt accept what they had served.
Finally, i will not recommend such an irresponsible service provider to anyone.