Ferns N Petals — complaint about undelivered ordered

I placed a cake order (Id[protected], which has to be delivered on 2 march 2020 to canada. Its not delivered yet.
I am raising complaints daily but no revert.
Instead of solving and checking at their end they are telling me it’s delivered.
They are cheating customers and i don’t know how many more are getting cheated by this company.
I am calling again and again, putting up mails but i just get a mail that it has been delivered, pathetic services. Instead of solving problem they are putting my calls on hold