Ferns N Petals — Complaint Regarding Undelivered Orders and Extremely Poor Customer Support

I am extremely disappointed with my experience with FNP. My orders have not been delivered, which is already a serious concern. However, the bigger issue is the way my complaint was handled by your customer care team.

I had to remain connected on chat for almost 2 hours, with every response from your team taking a minimum of 4 minutes. Despite patiently waiting for such a long time, the chat was eventually ended without providing any appropriate solution and without even taking my confirmation before ending the chat.

I am attaching screenshots of the entire chat to substantiate the timeline and the extremely long response intervals.

This is highly frustrating and reflects very poorly on FNP’s customer service. After waiting patiently for almost two hours, I expected a proper resolution, not for the chat to be ended abruptly without addressing my concern.

I request you to look into this matter urgently, arrange delivery of my pending orders, and take appropriate action regarding the way my complaint was handled. I also expect a proper explanation for this unacceptable customer service experience.