Ferns N Petals Complaints & Reviews

I placed an order of worth Rs. 5357. They have not delivered my order on the selected date. When I asked about the issue I was told that to wait for two hours our executive would call and resolve the issue but no one made a call. Now they are not canceling my order and not providing a refund.

I have called customer care again and again as my order is not showing in my orders section in my account.

They are not answering my calls.I can't track my order.Don't know will it be delivered or not.

Such a bad customer ecperience.

Shameful.

Don't order anything from FnP

I had placed an order order on I placed order on 13th Feb 2024 at 17:30 hours I paid charges for delivery to happen on 14th Feb 2024 x 16:00 hours. Despite of several follow-ups, the order was not delivered. I also agreed that they can deliver any alternative alternative product, but it is important that the delivery happens on 14th February. Despite of several reminders then did not make enough efforts to get the product deliver my money...

Subject: Formal Complaint Against Ferns N Petals for Unfulfilled Delivery and Refund Denial

To Whom It May Concern,

I am writing to formally lodge a complaint against Ferns N Petals regarding order ID 50230991. Despite assurances from FnP team, the Valentine's Day gift intended for delivery to my wife's office by 6:00 PM today was not delivered. This failure has caused significant inconvenience and disappointment.

Furthermore, I am deeply dissatisfied to learn that Ferns N Petals is not agreeing to the cancellation and refund of the order, despite the unfulfilled delivery. This refusal exacerbates the issue and adds to my frustration.

I request immediate resolution, including the cancellation of the order and a full refund, as well as appropriate compensation for the inconvenience caused.

Sincerely,
Karmveer Singh

To Whom It May Concern,

I am writing to formally lodge a complaint against Ferns N Petals regarding order ID 50230991. Despite assurances from your team, the Valentine's Day gift intended for delivery to my wife's office by 6:00 PM today was not delivered. This failure has caused significant inconvenience and disappointment. I request immediate resolution and appropriate compensation for this matter.

Sincerely,
Karmveer Singh

I have ordered a cake well in advance in Feb12th 2024 for velantines day (order #50095804  Hearty Chocolate Cream Cake Half Kg) for an amount of Rs.1053/- (cake charge+ timeslot charges) through their portal www.fnp.com. the time slot selected was 6.00 - 3.00p.m.  As i found there was no way of any communication regarding delivery of cake, i tried to contact them on chat and email etc. It was getting delayed and longer than expected. Finally my husband called me at 8.30p.m informing me that the cake is delivered. But twist is that, cake delivered is not what i ordered.  I really underwent mental torture aswell as the day turned out to be horrible on this cake issue. I need my money back if they cant deliver the cake that i ordered and not the one whatever was available at the store. If so then why did they charge for the so called cake and charged for timeslots. I will never go for FNP and will guide others not to venture this portal ever again. They will loose money and trust and moreover the low quality they keep. Such a disaster company. Who is the CEO who is playing with public emotions by keeping such a portal.  I need justice for this. PATHETIC ! I need its refund for sure.

I have ordered and pre paid for an item which was going to be delivered on 14/02/2024 but the order didn't delivered yet. Kindly look into the issue and help me.

I received a courier from Blue Dart sent by Ferns N Petals. It was addressed to my wife and contained a dry cake. We both don't know who sent it and the box doesn't have any mention of the sender's name. I called FNP's customer care and the one who answered my call was a lady who told me that they too don't have any sender's information. Even on the box, in the place of the sender's name, two dots are present. Then, I emailed them and they replied that they cannot reveal the sender's name due to their company's policy. Again, the next day, I called the customer care and the person on the call told me that they cannot access any information with sender's email address. It was no use to contact them. The order ID is [protected].

I would like to know what actions can be taken against them and how I can come to know about the sender's name or any other relevant information.

Sir

i am getting unauthorised order from ferns n petals, someone is using my phone no. and location for making pranks .
when i am calling ferns n petals customer care service, they are asking me mail id but i dont know who the person is doing such type or orders.

Currently my order id is [protected]. i am getting calls and mesages on [protected].

please resolve my issue as soon as possible by Ceasing all the deliveries to my address and phone no.

Ferns N petals were good initially but now they have totally lost it. Fooling the public. I think they have outsourced to rubbish vendors who are fooling people. I ordered balloons yesterday. The final product that was delivered was very sad compared to the picture shown on website. I have been raising tickets to their useless customer service which first apologises for the Poor quality and informs that they will replace them get a call in the evening that it will be resolved by 9pm yesterday. After repeated complaints now I get a response that complaint is closed as vendor has delivered the correct same as the website. Big fraud. See the difference what was delivered . No ribbons and bows and very sad look in actual

FNP has deteriorated its product quality. I had ordered a gift hamper with flowers and chocolates. Please take a look at the flowers quantity and faded and wilted flower on the gift hamper. Its no match to the gift hamper displayed on the web site. It absolutely no value for money and rather i would have sent cake to my loved one which would be more fresh, better option and looked better.

I need my money back. This is not fair...

I paid Rs 1000/- for a nice birthday gift hamper with flowers and chocolate.
The actual hamper you sent hardly holds any flowers and orchid are almost faded and wilted. Its not at all value for money. instead i would have send cake to my loved ones it would have been cheaper, fresh and best.

Please compare the hamper picture on the web portal and the real hamper you delivered to recipient address. I want my money back.

Order # [protected]

Yes you read it well !!! there were cockroaches on your flowers and full of them !!! that too i placed my order for delivery in gurgaon area for my client and on receiving the same, client was surprised to find endless numbers of small cockroaches on them

is it not a shame for a name as ferns and petal, i, being a daily customer how can you send something like this to my client.

To top this i did not even get a refund of the order that was too full of cockroaches .. Shame f& p, , you people yet again failed to meet up with our expectations

Hi,
I have order Rakhi but they didn't deliver till now even FNP charged me extra for deliver on time but still not deliver so why FNP charged extra if not deliver on time . Order no 45572144

I have placed an order(rakhi) from FNP on 24th aug nd the delivery date was 28th aug but still the product nt been delivered nd no solution from customer care. They are nt ready to refund my money also nt sure when the delivery will be done .. they guys are cheater nd pathetic customer care

I ordered on 13th August a cake with flowers for Wedding anniversary on 16th August, worth 1548 INR. Order was accepted and amount got debited. On 16th no one shown up and the order got cancelled without any explanation. I tried to reach out to their chat service on 17th August asking for the reason and refund. An agent said it "as its outskirts of their service area, they couldnt deliver" and the amount was converted to gift voucher without my approval. I requested the same time to intiate my refund to the source account and they confirmed it. Today 24th August I tried again to reach out and the agent today says they havent receievd any refund request to source account. And they say again to wait 8-10 days without any guilt. This agent Mr.Manish was really rude that he doesnt want to hear my complain and jsut ended the chat.

As a gift delivering company, its a ridiculous to deal in such a way where emotions and feelings are utilized for business.

I need an explanation and solution on below points :
1. Why did they accept the order which they cant deliver ?
2. Why was the refund amount converted to their own gift coupon(which is of no use for me) without my confirmation ?
3. Why my amount is not refunded yet even after 10 days of the cancellation ??

Order # [protected]

Reg. Order No [protected] booked by SARITA
The three glass containers out of four were badly broken n fine glass pieces were all mixed with contents i e dry fruits so they were of no use for consumption. All wasted n thrown out in the garbage. Very poor packaging indeed not expected from a company like yours.
Should compensate completely.
Receiver Chandrashekhar kaushal. New Delhi 110022

On 28 June 2023 subject item was booked and online payment was ensured from my side to deliver the items at given destination in Delhi.
Our order was time bound product to be delivered and meaningless thereafter, in spite of that company show complete apathy to deliver the things on time.
The company irresponsibly dealt the matter and didn't tried to accomplish the task humanitarianly and successfully.
Till date the company has no grudge to take proactive action and has had kept silence by taking my money in their kitty.

Date of Incident: 10th Aug 2023
Mobile number: [protected]
Order # 44903955

I have ordered 1/2 KG cake & Happy Birthday mug for my sister from Ferns & Petals website. They promised me to get it delivered on the same date by 9 PM. However partial delivery happened at 8:42 PM. Out of 2 products only cake was delivered. This is completed fraud which has happened, luckily i asked receiver if she has got both and then I got to know that only cake was delivered. This cleary shows that this company is doing fraud by charging customers but not delivering committed products.

I am requesting justice here.

Attached is the delivery confirmation email.

Ritu kaur Sassan, your [Ticket#[protected]]ref. Order# 44412000

I will like to share an unpleasant experience I had with Ferns and petals when I ordered a plant and chocolates for my friend and the same was supposed to o be delivered till 9 pm on 23 Rd July as my friends birthday was 23 Rd July and I had taken an extra precautions and ordered it on 22 nd July, The order was assigned to a courier person however it was not delivered withing the promised timeline .My friend stays with her parents who Re senior citizens.so when the courier approached at 10 for delivery they refused to accept which is quite natural to the safety conditions of present day we face in Delhi .
On 24 th July also till 11 am I did not get any update and then I decided to call when I spoke to a representative and requested for cancellation of the order as Birthday has passed so ideally the amount should be refunded.
To my shock she denied cancellation and continuously tried convincing me about her policies and it will get delivered today
I told her that it is about emotions why we order for someone's bday however she continued and even called me Rude though I wasn't speaking to her as an individual instead I was speaking to her as she represents Ferns and petals .I asked for a senior and as expected my call was placed on hold for a reply that senior will get back to me

I have been a regular customer with ferns and petals and they didn't had a courtesy of calling me or sending me a sms stating that order is delayed.on 23 Rd July also when I chatted with them very smartly they logged a complaint at 10 and shared an email because I approached them as my money was deducted.Horrible experience as a customer and the consumer forum must look into it .