Ferns N Petals — customer care has clearly made fool of me

Address:

560037

I have been sent a anonymous order from ferns and petals. I called customer care to know the sender's name. After multiple call transfers, one guy said i'll give you 3 clues if one is right i will provide you the senders name. He told me three fake names and i selected one. Then he laughed. Then he provided me with a email id saying this is senders email id. This email id is not even registered with ferns and petals as i have checked it. I have the whole call recording with me. This company is clearly making fool of their customers in the name of support.