Ferns N Petals — Customer dissatisfaction

I ordered the cake from Ferns and Petals. First of all they cancelled the order in the eleventh hour. Also the cake was completely different from the picture which they have uploaded on their site. They were also supposed to deliver the complimentary gift along with the order but they didn't. Next day I tried to get in touch with the customer care but even after calling multiple times no one bothered to pick up the calls. Guys they are just fraud. Wastage of time and money.