Ferns N Petals — delay in delivery ferns and petals still seeking help as in us it's mrg n can be deliver by evening | |||
Same concern as others are complaining about delay in delivery have ordered on 31 july and asked to deliver d product on 4th aug today its 6th n tomorrow its rakhshabandhan and my brother won't be getting rakhi on time his wrist will be empty... He is in us... Just coz of des frauds... I wish i would have send this rakhi via courier... But trusted des emotion less people.. Don't know to value their customers emotions.... Yesterday called customer care on 5th jaspreet executive answered d call and took the details and said it had delivered yesterday as requested ven i told them its not delivered yet he started teaching protocols... 3 days shipping n all... Still i requested and asked to help me out he kept on checking with relevant international dept. Further i asķed him to transfer ma call to senior den saurabh supervisor finally admitted the fault and apologised and said raise a concern regarding d same as it was supposed to deliver on 4th... Still assured will get it done on same day 5th aug... M still hunting for help its been 36 mins m waiting for him to come on call as some executive didn't remember name told me he is on other call... These guyz are making me cry... Werein company claimed to smile their customers at any cost... Still a request somebody help me out to deliver it today... Plz... Show humanity... Ferns and petals plz prove your sel[censored] had enough time still hv an entire day... Plz show ur services i don't need money back... Just deliver dis rakhi on time please Was this information helpful? | |||
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Ferns N Petals customer support has been notified about the posted complaint. Aug 06, 2017 Updated by Manpreet bishnoi See d below image m still on hold waiting for saurabh to come online ... as he was on another call... HELP!!! Aug 06, 2017 Updated by Manpreet bishnoi In 1 hr 9 min 13sec at last they could figure out dat courier is been delivered yesterday at d gate of robotics dept to on duty gaurd and asked to call maa bro n asked to check vd at gate or dept where all the couriers get deliver. I hv informed ma bro n he is try to locate it ... as there courier guy didn't called maa bro at d time of delivery... still searching for "the rakhi" Aug 07, 2017 Updated by Manpreet bishnoi Still trying to figure out where d hell they have delivered it... while delivering dey didn't bother to call even acc to company protocol dey didn't have taken the receivers detail name atleast... asking for contact details is far far away... Aug 07, 2017 Updated by Manpreet bishnoi Tracking link says its delivered to agent ... vich agent its rakhi today ... still positive signs... Aug 07, 2017 Updated by Manpreet bishnoi They are not answering d call nw... computerised voice vich says ur call is important please stay on line ... n this ####### song ruthe ko manane k liye apno ko milane k liye ... lolz Aug 07, 2017 Updated by Manpreet bishnoi In half an hour call again no sol saurabh is on d way to office .. person next to him international query head people work 10.30 to 7 acc to indian timings wherein pittsburgh timings is 12.12 am of 7th aug.. Aug 07, 2017 Updated by Manpreet bishnoi Since mrg doing the follow ups as it could get deliver at least today now i think its been misplaced n dey guys are not able to give me contact details or at least d name of onduty gaurd ... acc to them it was delivered on 5th mrg 08.14 am ... which i can also see on traking link saying delivered to agent ... to vich they say agent refers to recipient. .. now dey can't get details coz of Saturday sunday off... my support team is still working on d same ... ######## why d hell dey could not get the details on 5th as dey said it was delivered on dat day n i m calling them since dat afternoon only ... on friday a working day ... no support team is calling ... 1st complaint they resolved at their on vdout any feedback i mrg raised a fresh complaint in 11.20 am's call now in last call at 2.22 pm raised another follow up complaint to support department as dey were supposed to call me within 2 hrs but noone turned up... Aug 07, 2017 Updated by Manpreet bishnoi These people have started disconnecting maa call after putting me on hold ... please see the below image of maa call log... instead of gv me a call back from support team within 2 hr after a follow up call... its been 4 hr nw ... not getting details of the person to whom they have delivered d product. .. wake up guys its 10 am in pittsburgh now ... and monday tooo... get d details you shamless people... Aug 07, 2017 Updated by Manpreet bishnoi Noone .. is turning up. ... trying to contact them from past 4 hrs ... still on call... I don't feel will be able to fix the issue of in appropriate information. .. non responsiveness behaviour. .. harassment. ... playing vd the feelings of their customers by asking time ... n telling protocols... n apologies. ..    Aug 07, 2017 Updated by Manpreet bishnoi Look at d duration of the call n they are not answering i hv the recordings of each n every call too ... I NEED AN ANSWER spend money n time both like a crazy person  Aug 08, 2017 Updated by Manpreet bishnoi They hv closed ma raised complaint without calling me ... and didn't bother to gv the details to whom they have delivered d product . If we do payment in advance dey feel free as if they got the money n nw cn through or gv the product to any random person. .  Aug 08, 2017 Updated by Manpreet bishnoi Plz see the below screenshot finally the mail come that product is delivered but not mentioned to whom ... guyz delivered mujhe apse pehle pata tha 5 th ko to agent hua ... but ap keh re the ki 7th ko hoga ... ab hua h to kisko ...? Vaise b ab toh time nikal gaya ... so mail of delivery came on 8 jo abhi actually mai nai mili Aug 08, 2017 Updated by Manpreet bishnoi For your ref. Below are the images  Aug 09, 2017 Updated by Manpreet bishnoi Plz see the below images nw they hv started playing vd concern raised ... n try to close it by saying other complaint no so an so is already vd other team member n dey are wrking on d same ... jst to tell the details of the person to whom dey hv delivered the product. ..  Aug 11, 2017 Updated by Manpreet bishnoi Lolz they cld inform me now dat product is been delivered in mail room ... Mr. Sudheer plz see the trails i hv already informed that ma bro received it on 9th aug ... u hv asked me to search in so many dept. ... dat means you still don't hv any receiving. .. dis is wat you do vd paid products. ...  Aug 11, 2017 Updated by Manpreet bishnoi Plz see the below image ... People acting really smart hv sent the closure mail to close the concern .. as if they are reverting on time ... NO This is nt the closure to the day you spoiled ... be anticipative ... think other way around ... an apology mail is not enough ... you guyz have done blunder ... n next time will never come ... atleast i am nt going to place another order ... i think no one should. ..  | |||
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