Ferns N Petals — Delay in payment credit after paying extra charges

Address:

FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030

This refers to my Ferns and Petals order no 24749904 where an additional delivery charge of INR 49 was paid over the cake charges of 999 and since last 2 days they have failed to deliver the order.

The customer care never responds to the call and closes all the ticket queries on their own with a very standard reply. Now post order cancellation they will take 7 days to refund the money ? SO will the money be rotated somewhere else for next 7 days ? Also if they cannot deliver why did they took advance .