Ferns N Petals — Deliver of my International order 35868459

Dear all,
This is with reference to the above order that I had placed this order on 23.07.22 which is supposed to be delivered on 29.07.22.But even after several one-sided communication through mail and calls my order is not yet delivered.
I must tell you that i called Ferns N Petals customer care no:[protected] number of times till today and everybody told me that it will be delivered soon .On 30th July i got a mail from Ferns N Petals that my order is shipped with track id:[protected].How funny order needs to be delivered on 29th is shipped on 30th .Also while tracking through the link.provided i got the message as :
" We didn’t find an item associated with this number"
After this I called your Ferns N Petals customer care again and again every day but no status was clarified by your team and it was told to me that our team will call you soon.Even after several calls i made to Ferns N Petals team not a single call was received from Ferns N Petalsteam regarding my concern, which was shocking for me.On 4th Aug i got a mail from fnp that
"Oh dear! We're feeling very bad that your order #35868459 could not be delivered to Santosh Nanda due to"
After receiving this mail which was quite a surprise for me, i again i called numbers of time to Ferns N Petals customer care team but the response from Ferns N Petals team was as explained above and till now nobody called me from team to clarify the status.In between recipient Mr.Santosh Nanda also called Ferns N Petals team (Mrs/Miss Priti) and clarified everything about the delivery not yet done and the address provided was correct.She told him that she will call in two hours after getting information from international team.I also shared the address proof of the recipient as required by Ferns N Petals but all our efforts went in vain as we did not received any calls from her and Ferns N Petals team and no update is provided.
Today I had a talk with Mr.Aakash and he provided me with a different track id:[protected]. In this the status of 2nd Aug is updated and he told me that it was out for delivery and will reach soon and the international team will call within an hour.Till now no calls received.
In my several conversations I requested to cancel the order if you can't deliver in time so I will try other ways but Ferns N Petals guys are not cancelling my order also. This is nothing but harassment of a prepaid customer.
Rakhi is a festival of Joy but Ferns N Petals guys made this festival a big nuisance.Till now the delivery is not done from Ferns N Petals team.It is a waste of time and money from my side and nothing else.
So request you to deliver the same at the earliest or if not possible refund the amount immediately.