Ferns N Petals — delivered to wrong person

Address:

Bangalore, Karnataka, 560029

On 30th august 2019 i ordered a bunch of flowers for one of my friend residing in bangalore, it was promised to be delivered on 31st august 2019. On 31st morning i received a call from the ferns n petals customer service that there is an issue with the address can you please reconfirm it, i did it twice letter by letter. Even after that their delivery guy called the recipient for the address, she confirmed it. Later in the evening i received a message from the company that the flowers has been delivered and handed over the to concerned person, but it was never received by the recipient. They delivered it to someone else only, and now are claiming that it was handed over to the concern person only. Please look into the matter.