Ferns N Petals — Delivered unhappiness by not delivering the product at all

Address:	Gorakhpur, Uttar Pradesh, 273004
Website:	www.fnp.com

I had placed the order (order no: 1430466)for cake and flower bunches for my father's birthday in the morning. I got a slot of 3 to 9 pm. At 3 pm, I got the message that the order is out for delivery. At 6 pm I called the customer care regarding the order and he told us that it will be delivered within one hour. And we waited, at 9 pm I got the confirmation of deliverance in the form of an email and a message in spite of the fact that nothing had been delivered in real form. there was no sign of any cake or flower bunches. At 9:30 pm, I got a call from the delivery guy that he would be delivering it within one hour. At 10:30 after many calls from our side, he refused to deliver it claiming he had forgotten the cake and flowers and both will be delivered in the morning. Now I don't understand your false claims of delivering happiness. It certainly has broken our trust in 'the ferns and petals'. I don't understand how one can cut a cake on next day of his birthday. If you guys take a responsibility, try to fulfill it or don't commit at all.Since fnp connects with a person's special occasion, you need to make sure of the standards.