Ferns N Petals — delivery attempted at night @ 8.59 pm

Address:

Chennai, Tamil Nadu

I had ordered for a gift to be delivered to one of my friend. It was an office address and they tried delivery at 8.59 pm and they say it could not be delivered. Next day after the birthday is over they are calling us and asking whether that can be delivered when the function is over.in that case what ideally they should be doing is to refund which they didnt do. When raised a request for refund, received a mail simply that the case is closed without even making any attempts