Ferns N Petals — Delivery didn't happen

They have cheated me. I ordered a cake and cup for my friends bday depending ok the slot alloted. Now they holded the process .when I called customer care they disconnected me twice and didn't respond. After that they are give me reason like u ordered less than 2 hours, technical issues and will be delivered by midnight...I feel they are fraud and trying to corn people and take money. But the ordered gift for a occasion is never delivered. I want somebody to close there business. In 2020 feb I faced the same issue and I got my refund only by may 2020. Pathetic. Please close the services and safe customer who will be ruining the special moments or I will take it to the consumer court