| Address: | Bangalore, Karnataka, 560034 | | Website: | Fern &Petals |
Online Oder was placed on 05th Dec ( confirmation receipt received at 10.04am)for Bouquet along with teddy Bear for New Jersy (USA). I had selected from the web site, after confirmation through phone th international (USA at NJ in Hotel) is accepted, While placing order express delivery charges of Rs.760 was coming default, hence enquired on telephone . Fern & Petals representative confirm that this is additional charges for international delivery. However, on 7 Dec morning I got a call that I have to pay additional Rs.1000 for delivery as place is far away. I had asked them why it was not mentioned on web site, and told them to send email, which was not received. Again I got call around 3.00pm for the same amount and person said that no body had called me earlier, once again I told them to write a email with reason and saying that it was not mention on website. I had paid immediately and ask them to take the compliant. Again in the evening, I had called them but it was told that once it is delivered, I will get confirmation. Until 7 Dec night it was not delivered at USA and no information. I had received email on 7th DeC morning that delivery is on the way. Various time, I had called them, many a times false information given, no proper delivery details, cannot handle international Services. Amount paid is High but Services are pathetic, poor, it should be banned. Fooling customer. I need compensation for time loss, mental torture and complete money should be returned Was this information helpful? | 
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