Ferns N Petals — delivery not made and complaint not heard to

I ordered a delivery of $95 for 4 days of valentine's week. And all they delivered was one bouquet of carnations and one bouquet of yellow roses and two 6inch teddy bear on 12th and 13th. They were supposed to deliver a chocolate cake and two additional mixed colour roses bouquet, a box of ferraro rocher chocolates and two dairy milk which they did not. I called their customer care and everyone just hung up after asking bunch of questions. The eighth caller registered my complaint. After 12 hrs or so they sent me an email saying that they could not contact me. I responded with my us number. 36 hours have gone by and no one has reached out to me yet or called or gave me a refund. T