Ferns N Petals — disappointing service, not concerned for customer relationship

I placed an order on 11 august, order number 6514459, which was to be delivered on 13 august, to abu dhabi. It was a rakhi order, to be delivered to my brother. Not only the rakhi wasn't delivered, but also no money was returned (The whole order costed around inr 3000/-) the order has still not been delivered.

I have been a regular customer at fnp and have been facing problems with every order. I & my family members used to avail their services, on a regular basis (Had problems with every order). I will make sure none o[censored]s and my friends ever approach fnp for further celebrations.

And fnp, you better return my money, asap.
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Ferns N Petals customer support has been notified about the posted complaint.
Sep 05, 2018
Updated by Akku10
I have received a message that my payment is in process, and I will receive the same in 10 working days, but what about the mental agony I went through? My brother did not receive Rakhi, for the first time in these 30 years. I am more upset about this.
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    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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