Ferns N Petals — Duplicate product and cheating

Address:

Ferns and Petals headoffice new delhi. (Bilaspur chhattisgarh delivered place)

On 07/09/20 for my anniversary in bilaspur chhattisgarh i ordered 1 lucky bamboo with flamingo worth899₹+charges=1118₹, rose with fish bowl +chocolate= 3297₹. Total 4415₹
At 3pm when i received my delivered product had no wrapper on gifts, no covering on chocolate a food item in this corona crisis.
Secondly the bamboo plant pot was not the same it is a old pot used one. Marks seen. The rose pot was also the same used one and by night on 07/09/20 rose petals and off and stale rotten smell coming as it was stale product sprinkled with water.
Continuously i rang to fnp, send feedback, mailed many times they couldnt provide solution. One fnp associate told same pot got over we knew it but forgot to update in fnp site. What nonsense is this? It's one week i waited for their replacement but no initiative. Horrible cheating people they are.
For wasting my money, playing with our emotion and provide unhygenic food they offered me 100₹ gift voucher as if i am begging them. All images provided. Ferns and petals is not a trusted company fully loaded with cheaters cheating customer.
Please do the needful to change the fake product. Today they cheated me 4415₹ tomorrow they can cheat other common people with more money. I will never refer this company to anyone cheaters and looters.