Ferns N Petals — Extremly poor service with exceptionally high charges

Address:	Bokaro, Jharkhand, 827004
Website:	www.fnp.com

I placed an order (order reference 103719) with Ferns N Petals on Sunday 29th May worth Rs.3397 in tital.
This order included 2 big bouquets of 30 red roses each (Rs 1199 each) and a 500gm chocolate cake(worth Rs 699). This needed to be delivered to remote town Bokaro Steel City in Jharkhand. Hence I was charged Rs. 300 extra for this remote city delivery. The charges of each of the producta was higher than the usual delivery sites with an extra 300 charged for remote city delivery
However I was ready to pay this Big amount just because it was a special occasion, my fathers retirement day, thus lots of emmotions attached with this delivery too. It had to be special so had selected Ferns N Petals.

However the delivery shocked me on 30th May evening, as the bouquets delievered were far below average. after lodging a complaint (#854007), i was contacted by FNP team, requesting an apology for the blunder that they had made. I was promised an addressal within 48hours. I finally got an issue addressal mail yesterday 1st June that i am being offered a 20% discount on the next domestic delivey order i would make on FNP. What an addressal! This is absolutely NO a issue addressal for me! I will never make any further orders from FNP?the kind of service quality they have delivered and the immense emmotional damage they have done, they certainly should be penalised heavy!This is a severe and irreparable emmotional damage for me! This further raise doubts around quality of any and every online serbice offered.