Ferns N Petals — Fail to provide the promised service and didn't even bother to inform about the order that they cancelled

Address:	New Delhi, Delhi
Website:	www.fnp.com

I placed an order in ferns n petals yesterday to deliver somegifts to a place in mussorie. The system allowed me to place the order and asked me to select the time (They had 3 time slots available, i choose one of them), i selected the delivery time between 15:00 to 18:00 hrs. I got a confirmation email saying my order have been placed and it should be delivered as promised.
It was not delivered on the scheduled time, and they didnot even boather to inform me. I tried reaching them at around 20:00hrs, the customercare representative said he will check with the local servise provider and will get back. He called back after 15mins and said "sir sorry to inform you, that your order cant be fulfilled because of some technical issue".
When i started asking what technical issue and questions i got to know that they dont even provide servise in the ordered area. When i said "if you are not providing service in the area then your system should not allow consumer to place order in that area"the customercare representative had no answer apart from sorry.
What was more frustrating when i got an email from them saying

"dear susant,

Greetings from ferns n petals!

This is in reference to your order number: 143802

We apologize for the inconvenience caused to you.

As per the telephonic discussion, we are sorry to inform you that the order cannot be delivered as the shipping address is out of our serviceable area. Please share an alternate address where we can deliver the order. If that is not possible, let us know if we may issue a gift certificate against the paid amount which can be redeemed in future purchase.

We apologize for any inconvenience caused to you as a result of this.

Assuring you the best of our services.

You can reply to this email or call us at +91 [protected] (08:00 am-10:30 pm, monday-sunday) for any further assistance.

Flowerly yours,

Ashish arya

Team ferns n petals"

Which means i will not be getting my money back, i will be getting a gift certificate from them which i can redeem in my future purchases.