Ferns N Petals — Fake delivery attempt

I had placed an order for flowers delivery in Germany. Order # [protected]

Few days later the order was cancelled and the reason given to me stated RECIPIENT NOT AVAILABLE AT THE ADDRESS.
Whereas the recipient was available the whole day at the given address and neither received any call from the delivery agent.

This is how the firm is cheating the consumer by making fake delivery attempts and by not providing any refunds.

Disappointed & CHEATED