Ferns N Petals — ferns and petals - non delivery of order / refund

I order for a cake on 9 aug 2020 around 5pm and delivery time was before 9 pm. First fnp confirmed the order but after some time they replied to me that deliver is not possible by some reason so we can process refund if you want. They processed for refund on next day (10 aug 2020) and told me amount will be credited to your account within 5 -7 working days. But now more than 15 days gone and i didn't received any amount. I also contact to the bank they told me no refund initiated with the given transaction id. My order number is 17838569. Transaction amount is 968.
Kindly help me get the refund!
Mahesh sharma
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