Ferns N Petals — @FernsNPetals service is pathetic

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Gurgoan

@FernsNPetals service is pathetic. I ordered an anniversary gift (order I'd[protected] sub id [protected]) for my friends anniversary to deliver midnight(31st October 2020) as a surprise. They ruined it totally.At 10:30 pm I got call from one of their representative that it can not be delivered .These guys charged 250/- (apart from 1200 + Rs for the items) and extra as mid night delivery charge and now saying it can not delivered mid night as the outlet is closed. Why the hell they took the order on first place for midnight and then charge 250/- as mid night charge but can not delivered it.And then informing it on the 11th hour..when I was not able to order it anywhere else... ruined the occasion totally. Now I want the refund as well as the order to be delivered as complimentary. This is second time in row.