Ferns N Petals — flower bouquet and cake

Address:	700156
Website:	www.fnp.com

I thought of buying flower bouquet on the occasion of valentines day for my wife and was browsing through ferns and petals's website online.

Also added one product in the cart and as i was not been able to make up my mind as to which product to select i thought of buying it little later when i am free, in the mean while i was contacted by sandeep from ferns and petal's contact center who convinced me to make the payment by offering 15% discount on the ordered product against the 300 rs discount offered through the website, he initially pitched in for midnight delivery at an additional cost of 799 rs but when i told him that i am working for 3 pm to 12 am shift along with my wife and there won't be anyone available at home to accept the delivery, he then promised a callback in 10 mins to arrange the delivery within a specific time knowing the fact there would be huge rush on the occasion of valentines day.

As per sandeep's words i went ahead and made the payment of rs 4036 against the order no - 4791761. But he never called back. I waited till 8:00 am for the contact center of ferns and petals to open and spoke with one of the executive who looked into the system and said he is gonna arrange the delivery before 12:00 pm as per the fact that there won't be anyone available at home after 1:30 pm and also promised to revert once he is able to arrange the delivery after consultation with the delivery team which never happened.

I even got text messages confirming that my products are out for delivery and would be delivered by 12:00 pm where in the standard delivery time is between 6:00 am till 9:00 pm.

Upon waiting till 12:00 as there was no sign of the delivery guy i again had to call up the contact center for status update as the mobile app of ferns and petals was not helpful in tracking the order.

I ended up speaking with chetan who very rude and instead o[censored]nderstanding my concern o[censored]navailability at the delivery address after 1:30 pm to accept the delivery he apologized on behalf of his colleagues and said the delivery is not possible by 12:00 or may be 1:30 which was earlier promised to me due to huge rush on the occasion of valentines day.

When i wanted to speak with a manager instead as he was not of any help he refused stating apart from him there is no one busy and even if i speak with any of the manager on the floor i would be told the same thing what he has told.

This a pathetic service offered by such a huge service provider.

Really very disappointing.

Just spoiled the whole occasion.