Ferns N Petals — Flower Bouquet

Address:	Chennai, Tamil Nadu, 600003
Website:	fnp.com

Ordered a flower bouquet on their website. Description on website said there could be a 'SLIGHT' variation in the actual arrangement. However, they sent something completely different from the picture on website. They send 12 roses in a glass tumbler whereas the description says 12 roses, rectangular glass vase and seasonal leaves. Upon requesting them to fix the issue, I received an email from Derryl Daniel saying that a slight variation is not an issue. Attached are the pictures on website and actual picture of bouquet sent.
I am appalled by their low quality service more than anything else. Complete ignorance and lack of empathy. No interest in solving customer agony. Horrible.