Ferns N Petals — flowers being 5 days old (stale)

Address:

New Delhi, Delhi, 110033

I Ordered a bouquet of flowers for an occasion on 7-Jul-2019.
[Order[protected]]
When the flowers were delivered the bouquet was made of Old flowers.
I send various emails to the Customer Care and they didn't accept the flowers were stale and always gave a dumb response that "The images displayed on the website are indicative in nature and the actual product may vary in shape or design as per the availability."

Even when I tried to request them to escalate this issue to higher management, they kept on closing my request and sending same response.