Ferns N Petals — flowers delivered in bad condition

Address:

560066

Ferns n petals delivered flowers in bad condition. Now i cannot gift the flowers so it became embarrassing for me. Then when i filed complaint. They said they will send some chocolates and appology letter. But they haven't done anything and now they are not responding to emails as well. Compainy incident:[protected]

Can you tell me what are my options if they don't react to the compaint or emails?

I feel when big company start feeling like it's ok not deliver quality and nothing will happen to them, there should be proper legal action that customers should be able to take against them.