Ferns N Petals — flowers missing and damaged

Address:	560103
Website:	Ferns and petals

I had ordered a bouquet from ferns and petals and filed a complaint the very moment it was delivered i got an acknowledgement from them-

This is an acknowledgement that we have received your request raised as broken delivery and the request id is[protected].

In the above words but no action was taken after that despite me chasing them twice. I am extremely unhappy with their customer service as well as delivery service and want a strict action to be taken against them if possible.