Ferns N Petals — Fraud company false commitment and money looters

I have ordered a cake and gift from ferns and petals. The time of ordering the delivery which was committed is today 25th Dec and its Christmas order. But I didn't receive it today and after contacting customer care more 11-12 times, and creating a complaint ticket they closed the ticket saying the order might get delivered by 29th Dec. It's a Christmas gift and I don't know what I'll do with that gift after 4 days of Christmas. They also refused to cancel the order and kept my money. They refused to assist and resolve this issue. Their customer care executives will accept the calls and after listening to the query they put the call on mute and disconnect the call. This happened to me 11th time today