Ferns N Petals — fraud company - liars product not delivered in 11 days and customer service keeps lying everytime

We had placed order on august 4th for delivering rakhi gift to usa by 9th august. Order number - or 11574983 or so [protected]
Till now 17:48 pm india time not delivered - i called them just now and asme standard answer like a parrot given by bpo person - most annoying and frustrating; we have been raising complaint on mobile by ticket nos every day from 10th and calling their customer care number[protected] every day - each call takes anywhere between 15 mins to 45 mins - every day they have been promising to deliver. It already rakhi today and no sign of anything.
Dont even beleive their promises - they keep lieing - they have audacity to cloe the ticket complaints by giving standard answers that we will be informed by sms in 24 hours which never happens;
I have been asking the customer care person to give me the number of their md/ceo - their standard answer that it is not allowed; asked them to give agency name and tracking number in usa - they say they dont have and cant give it - for every question same stonewalling.
Its a useless company with 3rd class customer service team.
I only hope the md /ceo will call me after seeing this.
I have asked the customer care person to
1- ensure courier is delivered today by end of day in usa
2- i want to talk to md/ceo
3- how is comapny going to compenaste for all the trouble we have gone through

Any other customer who is planning to order through ferns and petals - please dont do it - if required i can give all the details of how much trouble we have gone through!!!