Ferns N Petals — Fraudulent company, products are not even close to the images on their website! Poor service!

Address:

Bangalore, Karnataka

On the 15th of Feb 2015 I had ordered online a floral arrangement (OR[protected] with 4 dozen red roses - 'Ladder of love regular' and a cake (Chocolate Dream Gateau Regular) to be delivered to a Bangalore address. The floral arrangement was different from the one I had ordered and most of the roses were drooping or dead! The delivered arrangement was not even worth half the price I paid! The cake was delivered at 10pm after a number of calls that the delivery man made to find out the address. I send an email compliant to Ferns N Petals on the 16th with a few hrs of the delivery with photo evidence. I received an auto reply informing me someone would attend to the mail. I received no response. This afternoon (19th Feb) I called their consumer assistance number +[protected], I made at least 4 calls, each time I informed their operate of my complaint only to be either put on hold with a background music informing me to send lovely red roses to a loved one! or the call was cut! I send them another email. I promptly received the following response: “Thank you for contacting Ferns N Petals. This is in reference to your order number: OR[protected]. At the outset, we appreciate you taking out time to write to us, kindly accept our sincere apologies for the inconvenience this may have caused to you. Please be informed that the images displayed on website are indicative in nature. Actual product may vary in shape or design as per the availability. Assuring you the best of the services. We value your relationship with us. For any further assistance and queries please call us on (+[protected] and we would be happy to assist you. Regards, Abhilasha Ferns N Petals - Support Team." Well if the images are indicative so too should the prices! An online store can ill afford to have indicative images of products. How does one then make a selection? Based on what? To top this if the quality is non-existent then the consumer has been literally taken for a ride! Its completely fraudulent and misleading. I wrote back to them about half hour ago. I do not belief they will respond. I strongly believe such business should not exist. All four operators were rude and did not even listen, the order number had to be repeated a number of times for them to get it correct! I would be much obliged if you can take this up and ensure that other consumers of such online stores are not cheated! Regards Shobhana