Ferns N Petals — inaccurate delivery was made

Address:

Mumbai City, Maharashtra, 400009

Hi team,

Just spoke to sourabh rai claim himself the managing director of ferns n petals.

However this administrator does not know the process simple as an email search with a customer name.

Also wanted to highlight he does not know how to speak to customer as he is part of contact centre i believe this is a basic requirement to understand the customer and his requirement.

Sourabh will provide me an update on the re-delivery from ferns n petals due to delivering a wrong order as per the initial requirement.

It's very disappointing to get a service like this from a reputed organisation like ferns n petals.

I would suggest admins like sourabh should be provided with a refresher training and pull them out of production for sometime to make them understand the meaning of customer centricity.

I will appreciate a prompt response on the concerns and issues i have flag it or as sourabh suggested that i can reach out to consumer court to sue ferns n petals for the inconvenience caused by the order and the way he communicated with me over the call.