Ferns N Petals — incomplete order and extremely honor unprofessional sessions

Website:

m.fnp.com

So, i decided to use ferns n petals to send rakhi to my brother who is in singapore. I was thrilled as in website, they mentioned shipping is free for rakhi international... But guess what! It isn't free when you have to send to singapore. Got in touch with an agent who offered me 5 to 7% discount and said that she will. Jngirm the team about this. I didn't want a discount really but wanted to know why put false information on internet. I didnt take the discount and sent the rakhi online rakhi package to my brother, order number 652101. He received it on 16th august but it was incomplete. What i paid for was different from what he received. I put in the complaint hoping someone will reply but i get a reply stating my complaint status is closed whereas no one had tried to get in touch with me and explain why the order sent was incomplete. Again i tried to chat with them online and all i get was that the concerned team will look into this and again the complaint status shows closed. How can a complaint be closed when no one has explained to me as to why my brother recd an incomplete order.