[Resolved]  Ferns N Petals — International order remained undelivered

Address:

New Delhi, Delhi

Flowers, ‘Cradle of best wishes’, were ordered on M/s ‘ferns n petals’ (www.fnp.com), on line by my son in law Mr Mayank Joshi, from Seattle, WA, USA, on Fathers Day i.e.15.06.2014 for delivery at : New Delhi-110018, India. The flowers brought for delivery by the delivery boy [around 12:35 Hrs IST] were poorest of the poor in quality. The flowers were stale, dopey with sun burnt petals and had lost their shape and brightness/glory. On contacting Mr Sachidanand Gupta at mob. No + 91 [protected], the franchisee of M/s ‘ferns n petals’ (Siddhi Flora, shop no G-7, Plot no 13, Manish Mega Plaza, Sec – 5, Dwarka, New Delhi[protected] the experience was extremely shocking. He was not only arrogant and unethical but was also having all false excuses in support of the quality of flowers supplied by him. The unacceptable delivery being not of required quality and standard was not acknowledged. So, the order of my son in law, to deliver me flowers, ‘Cradle of best wishes of M/s ferns n petals’, remained unexecuted. Mr Gupta on contacting at mob no: [protected], again and again did not attend to phone calls. The flowers were never delivered to me till 18:20 Hrs, 15.05.2014, IST Is it not a clear case of cheating? The quality and service rendered by M/s Fern and Petals in execution of international order, in my opinion, can easily be termed an act of cheating besides hurting sentiments of people as it was never executed as per terms of the order despite receiving full payment in advance. Even for any of its franchisee M/s Fern and Petals is solely responsible. I am sending a copy of this mail to my son in law, as well to my son who is also in CA, USA, to restrain them placing orders on ‘furns n petals’ in future. Also to publicize the issue and to take up the matter at local/international forum, if necessary and required. Will ‘furns n petals’ initiate steps to avoid hurting sentiments of people besides stopping tarnishing its image by involving in such uncalled for practices? Jagdish Bist New Delhi, India