Ferns N Petals — issues regarding the refund.

Address:	New Delhi, Delhi, 110031
Website:	www.fnp.com

Hi,
This is to inform you that i have placed an order (Order id[protected] with fnp for flowers on 05-sep-2017 and paid an extra amount for the midnight delivery and i also informed them to give me call if the order is not successfully delivered but they failed to deliver the order saying that the recipient did not answered the call and the address was invalid and i was as well not given any call regarding the delivery failure. So, i called next morning and complained regarding the same but they were not ready to accept that the mistake is there's and after long argument they accepted and informed that fnp called you as well but you also did not answered the call and when i asked for the time and the contact number from which the call was given there was no answer from them. I also informed from them that i'm member with fnp and every second order of mine is delivered to the same address so how that address can be invalid. So, i wanted them to process the refund as they were unable to provide me the services they bluntly refused to do so and want the ordered to be delivered again. I informed them that the occasion has already been passed so there is no point of delivering the order now but they bluntly refused to help me and when i'm sending any emails there is reply from them except automated email. I will be thankful of them if they look into the concern and give me my hard earned money back.

Thanks
Rohit