Ferns N Petals — Late delivery of products

Address:

110092

Order No 362640.
We have ordered a product with your site. and you peoples have the commitment of delivering it on 2nd august 2016. and today its 6th august. its already 4 days delayed. it is the worst experience of any online site. even you send us the shipping status from past four days it is in still showing dispatched. now what i want is take a quick step and cancel it.
you guys are misguiding people and taking their money in advance and even that not delivering products on time. and when we talk with you and the response of your representative was that we are not committing. it is just tentative date . what the hell is this. this is the way you are serving the people

if this is the way of business close this business.