Ferns N Petals — mother's day cake with additional delivery charges for fixed time slots

Sandyg2701

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110059

I have ordered a cake for my mother on mother's day. To get it delivered during a certain time slot i. E. Midnight, company charged inr 250/-, which i paid.

However, the order did not arrived and i received a text on next morning that the address could not be found.

Though my number was mentioned, nobody called me up for the address.

Also, when i contacted the customer care, the person told me that he will get it redelivered.

Does that make any sense to deliver the cake after the occasion, even when the company has charged the delivery charges that too inr 250/-?

Also, i have written mails but no further update has been provided on the same.

It seems like the company is into fraud now and just duping the customers in the name of express delivery charges.

It's been more than a week now but i haven't heard from the company.

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Comments

Singh.akanksha

from Agartala, Tripura

Very bad service. They show different. Deliver different. I ordered a fruits cake which had a bunch of fruits topings.. but what came is really disgusting. Very aweful taste as well. First image is what i ordered. Second is what i got..Very bad ferns n petals.. it is no way an 800 rupees worthy. Please return my hard earned money u cheaters.