Ferns N Petals — My money not refunded from one month

Address:

gurgaon delhi

I ordered from ferns and patels and paid amount double time. I complained andone of from ferns and petals said they refunded your amount but bank proces can take time.
My order id is 16695258.

Now is one month gone. I didn't recieve any amount.
I'm highly disappointed from ferns and patels and not want to give order further.