Ferns N Petals — My order is missing

I had ordered rakhi on 6th august for delivery in DELHI and the estimated delivery was on 7th august .On 7th august it showed that its out for delivery but no attempt was made for delivery and they are lying on customer care complain that delivery was attempted and today is 10th of august and till now my order is missing. I have already paid for my order and till now its not delivered and it does not tell me also that where my order . I tried to raise a ticket 2 times on 8th august and on 9th august also but even they did not tell me where my order is. I don't know that should i wait for the delivery or what should i do now., Are they spending all the money on just advertisement and not on real customer satisfaction. I am having a very bad experience with FnP now. All the good things is just in advertisement.

Order ID #36447327
Ticket#:[protected]