[Resolved]  Ferns N Petals — My order is not yet delivered, even after 2 days of commitment date

Address:

Hyderabad, Andhra Pradesh

Hi, I ordered a Rakhi thali from Ferns N Petals on 30th july which was promised to be delivered on or before 9th August, believing which I placed this order but now its 2 days past the maximum delivery date and it is not yet received. I contacted customer care many times which is visible in the attached screen shots however i didn't get any response from them even I drooped a mail and didn't get any reply. This is something which is not expected as I ordered a Rakhi thali that should have been delivered on the committed date, else I could have opted for some other means of sending my Rakhi. Also I would like to mention that the customer service is so very poor that I had to make phone calls of more than 150 rs to complain about this order which costed around 500rs, and still the response was not at all any helpful. I request you to take a very strict action against this, as because of this my only brother has not having my rakhi on his wrist on the Rakhi day, even when I had ordered the rakhi thali 10 days before the Rakhsbandhan. I need the amount to be refunded along with the Inconvenience charge in my account as soon as possible.