I made an order #9524826 on 8th march 2019 with ferns and petals via their website.
The order was confirmed for the same day delivery with rs 50 additional as delivery charges.
After three hours of placing the i got a text message that delivery was attempted but premises was closed and phone unreachable.
I immediately called my mom on the same number which was marked as unreachable. My mother told that she hasn't received any call, nor has anyone attempted any delivery in last three hours!!.
I tried to call at the support number [protected] multiple times for help and cancelling the order. But no one picked up the call.
When i sent a mail for cancellation and refund of the order they responded that we can't refund as the delivery was attempted. This is rubbish..
Ferns and petals is doing fraud. It is stealing money of people by saying that delivery was attempted and premises was closed..
Their customer service and communication is pathetic. Why are they even running a website when they can't serve online orders. Website works only for placing orders after that customer is at their mercy.
It was a huge mistake that i placed an order with them and i request this forum to help me in getting complete refund aginst this order. Was this information helpful? | 
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