Ferns N Petals — No Delivery and no refund on order lack of support

Charged the goods and never delivered. Unccoperative support and then set the status to ¨Delivery attempted¨ but failed because recipient asked for a change in order date an time - absolute rubbish since the recipient and the alternate contact number were never even contacted. They had been alerted and were at hom to receive the birthday cake - which now 2 days after the birthday I´m still following up for a refund after raising multiple immediate tickets for ASAP delivery only to hear since delivery was ¨attempted¨¨ (Which it never was), they won´t process refund.

Me and friends have used f& p over 4 years now and will probably not connsider doing this again.