Ferns N Petals — No delivery of object

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Ferns and petals

I ve booked by paying more than 5000/ on 13th august 2016. My order no was 473994. It was a bday cake to be delivered on 19th aug to a small kid at maryland usa. But this worthless company didn'nt delivered that item till today (21/8/16). I called thier number several times. They are just giving us word that within next day they will do something. But nothing actually is done!
Is this fern and petals a fraud organization?
If so, please arrange to make my money return.
Dr. S. Chakrabarti; kolkata, wb