Ferns N Petals — no-delivery of the order.

I placed an order [protected], on 5th august and the dalivey date i had chosen was 7th august. But still my order is not deliverd, its status is out for delivery, for the last 4 days. I have raised so many queries ragarding it, but no satisfactory response. The tracting id provided is invalid. I have raised complaints also. Yesterday i was being assured by your customer care executive that my order will be delivered by evening, but no delivery. Today also they told me the same thing. But still no delivery. I have orderd rakhi for rakhshabandan and i want them to be delivered before rakshabandhan. If for any reason you people are not able to deliver my order, kindly refund my money as soon as possible. Stop fooling your customers.