Ferns N Petals — no order delivery no status update

Address:Pune, Maharashtra, 411057
Website:www.fnp.com

I have ordered a cake online using ferns and petals.
My order number is 3249455 which was scheduled to get delivered on 16th of aug (9am - 9pm). For being doubly sure, i didn't make order online but called fnp executives and confirmed first about if they can deliver on time.

I called them last night and they said their operating hours are 8am - 10:30pm ist (My order is for international delivery though).

Calling them since 8am in the morning and now i am getting a response that since it in international delivery they won't be able to update me before 12pm ist

What i am suppose to do? Which time zone should i follow to communicate to you?

I want them to refund my money or get it delivered within 2 hours from now.

I have never seen such pathetic services in my life. Your executives are telling me that they are not aware of status, it might have been delivered, they even said that they will share a tracking id with me so please tell me when do you share your order tracking id? Like 10 days post delivery or 1 month post delivery.

I have spent 4000+ for a cake not worth 500 and for such kind of services
Was this information helpful?
No (0)
Yes (0)
Ferns N Petals customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hey Ritu Budhouliya Mam'm,

If you are not satisfied with service then you may try oyegifts.com, where we provide surety for best service.
sadsadsad

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ferns N Petals
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1122
    Pending
    0
    Resolved
    120
    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
    View all Ferns N Petals contact information