Ferns N Petals — no product delivery

Address:

Hyderabad, Telangana

I made a cake order with order no 14327993 which was supposed to be
Delivered yesterday. I made the standard delivery option payed extra for
It. It didnt reach on time nor did it reach at all. No delivery was made.
Nothing was received by the recipient yet it says it has been delivered..
This is outrageous. All my planning was ruined.
I want a refund for all the inconvenience or rather i would want you guys
To make a replacement delivery as soon as possible by today only.
Please llook into this matter and reply as soon as possible.